How do I get support?

There are many ways that we can support you, and it's easy to get in touch with us:


  • For simple queries or if you haven't got much time, you can use the quick contact form at the bottom of any page on the website - or you can use the chat function on the right hand side of any page on the website to talk to someone straight away.
  • Web chat is available Monday-Friday 9:00-17:00. Outside of these hours, you can send messages to us through the web chat. We'll respond to your contact via email. 
  • For more general or urgent queries, we operate a helpline Monday-Friday 9:00-17:00. Outside of these hours, we operate a 24hr emergency helpline for issues that can't wait until the next working day. Call 0118 934 1808.
  • Been invited to a meeting? Complete a representation request.
  • If you need support at work, you can find your local Accord officer on our website.
  • Looking for one of our workplace union reps? Get in touch with us an we'll let you know who your local rep is.

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